Privacy Policy

1. Who We Are

Parceltrace is a last-mile logistics platform based in Alexandria, Egypt. We provide transparent tracking, regional hub coordination, and dispatch workflow clarity for e-commerce sellers navigating Cairo's fragmented courier ecosystem. Our service is operated by Parceltrace, and you can contact us at hello@exactdisc.com or by phone at +20 10 3522 2709.

2. What Information We Collect

We collect information in the following ways:

• Contact and Account Information: When you sign up or contact us, we collect your name, email address, phone number, business name, and location (including Cairo-based regional details for dispatch coordination).
• Parcel and Shipment Data: To provide tracking and hub coordination services, we collect sender and recipient details, parcel descriptions, dimensions, weight, pickup and delivery addresses, and dispatch status updates.
• Usage and Interaction Data: We track how you interact with our platform, including pages visited, features used, search queries, and time spent on sections such as tracking, workflow documentation, and regional coverage maps.
• Device and Technical Data: We automatically collect your IP address, browser type, operating system, device identifier, and approximate location (to optimize regional hub routing).
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyze platform performance. These may include session cookies (cleared when you close your browser) and persistent cookies (stored longer to improve your experience).
• Communication Records: If you email us, call us, or use our contact form, we retain copies of your inquiries and our responses.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve the Parceltrace platform and our dispatch workflow services.
• To track parcels in real time and coordinate handoffs across regional hubs in Cairo and surrounding areas.
• To authenticate your account and prevent fraud or unauthorized access.
• To send you service updates, dispatch notifications, and alerts about your shipments.
• To respond to your inquiries, support requests, and feedback.
• To analyze usage patterns and improve our platform's performance, user experience, and regional coverage.
• To comply with legal obligations and enforce our terms of service.
• To conduct research and develop new features that address common courier failures and logistics gaps.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide you with our logistics and tracking services.
• Legitimate Interest: Improving our platform, preventing fraud, and enhancing regional hub coordination.
• Consent: Where you have explicitly agreed to receive marketing communications or analytics tracking.
• Legal Compliance: Where required by Egyptian law or other applicable regulations.

5. Who We Share Your Information With

We do not sell your personal information. However, we may share it with:

• Service Providers: Third-party vendors who assist with hosting, analytics, email delivery, and customer support. These processors are contractually bound to protect your data.
• Courier Partners: Regional courier networks and hub operators in Cairo and surrounding areas who need shipment details to fulfill delivery services.
• Legal Authorities: When required by law, court order, or to protect our legal rights and the safety of our users.
• Business Transfers: If Parceltrace is acquired, merged, or undergoes asset sale, your information may be transferred as part of that transaction.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for a reasonable period afterward to support dispute resolution and legal compliance.
• Shipment Data: Retained for the duration of the delivery process plus 12 months to support tracking inquiries, dispute resolution, and service improvement.
• Usage and Analytics Data: Retained for up to 24 months to analyze trends and optimize platform performance.
• Communication Records: Retained for up to 3 years to support customer service and legal compliance.

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your information in a portable format suitable for transfer to another service.
• Right to Withdraw Consent: If we process your information based on consent, you can withdraw that consent at any time.
• Right to Object: You can object to certain types of processing, such as marketing communications or analytics tracking.

To exercise any of these rights, please contact us at hello@exactdisc.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality, authentication, and security.
• Performance Cookies: Help us understand how you use Parceltrace and identify areas for improvement.
• Preference Cookies: Remember your settings, language choice, and regional hub preferences.
• Analytics Cookies: We may use analytics tools to track aggregate usage patterns and improve our services.

You can control cookie settings through your browser preferences. However, disabling essential cookies may limit your ability to use certain platform features. We do not use cookies for targeted advertising or third-party marketing.

9. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure authentication, regular security audits, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

Parceltrace operates primarily in Egypt. If we transfer your information to other countries, we will do so in compliance with applicable data protection laws and will implement appropriate safeguards such as standard contractual clauses or your explicit consent.

11. Children's Privacy

Parceltrace is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

12. Third-Party Links

Our platform may contain links to third-party websites and services. This Privacy Policy applies only to Parceltrace. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

13. Marketing Communications

We may send you service-related announcements and updates about new features, regional coverage expansions, or platform improvements. If you wish to receive promotional emails or newsletters, you can opt in through your account settings. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of Parceltrace after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Last Updated: January 2026